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United
Kingdom
Returns & Exchanges
Hassle-free returns and seamless exchanges
Days to Return
Return Shipping
Refund Processing
Online Process
Return & Exchange Options
Standard Return
Full Refund
Within 30 days
- Free return shipping
- Original condition required
- Full price refund
- Online return portal
Easy Exchange
Size & Color
Within 30 days
- Free exchange shipping
- Priority processing
- Size or color change
- Extended time for credit
Boutique Return
Instant Processing
In-person service
- Immediate refund/exchange
- Personal consultation
- No shipping required
- Style advice available
How to Return Your Items
Initiate Return
Log into your account and select items to return through our online portal
Pack Items
Include all original tags, packaging, and documentation with your return
Print Label
Print your pre-paid shipping label and attach it to your package
Ship & Track
Drop off at any authorized shipping location and track your return
Return Policy Guide
Return Timeframes
Standard Returns
- Return window: 30 days
- From date: Delivery date
- Processing time: 3-5 business days
Holiday Extended
- November-December: January 15th
- Eligible items: Gift purchases
Pro Tip: Initiate your return online within 30 days, then you have an additional 14 days to ship your items back to us.
Condition Requirements
Acceptable Condition
- • Unworn and unwashed
- • Original tags attached
- • Original packaging included
- • All documentation present
- • No signs of use or wear
Unacceptable Condition
- • Worn or used items
- • Missing original tags
- • Damaged packaging
- • Odors or stains
- • Altered items
Luxury Items Note: For items over $1,000, we conduct additional inspection to ensure all security tags and authenticity markers are intact.
Non-Returnable Items
For health, safety, and luxury preservation reasons, the following items cannot be returned:
Final Sale Items
- Clearance and sale items marked "Final Sale"
- Personalized or monogrammed items
- Swimwear and intimate apparel (for hygiene)
- Beauty and fragrance products
Luxury Exceptions
- Fine jewelry (unless defective)
- Timepieces and watches
- Custom orders and made-to-measure
- Gift cards and store credit
Exception: Items that arrive damaged or defective are eligible for return or exchange regardless of category.
Refund Processing
Processing Timeline
- Return received: Within 2-3 days
- Quality inspection: 1-2 business days
- Refund issued: 48 hours after approval
- Bank processing: 3-10 business days
Refund Methods
- Credit card payments: Original payment method
- PayPal payments: PayPal account
- Gift cards: Store credit issued
- Multiple payments: Proportional refund
Note: Original shipping fees are non-refundable unless the return is due to our error or a defective product.
Exchange Process
Online Exchanges
- Initiate exchange online
- Select new size/color
- Print return label
- Ship original item back
- New item ships immediately
In-Store Exchanges
- Bring item to any boutique
- Provide order number
- Select new item
- Instant exchange
- No shipping required
Quick Exchange: For online exchanges, we ship your new item as soon as your return is scanned by the carrier - no need to wait for us to receive it first!
International Returns
Return Process
- Return window: 30 days
- Return shipping: Customer pays
- Customs fees: Not refundable
- Duties & taxes: Contact carrier
Important Notes
- • Mark as "Returned Goods"
- • Include commercial invoice
- • Use tracked shipping
- • Insurance recommended
Customs Declaration: Please declare your return as "Returned Goods" with the original value to avoid additional customs fees. Original duties and taxes are not refundable through F&S.
Damaged or Defective Items
If your item arrives damaged or defective, we're here to help immediately:
Immediate Steps
- Contact us within 48 hours of delivery
- Take photos of the damage/defect
- Keep all original packaging
- Do not remove tags or attempt repairs
We'll Provide
- Pre-paid return shipping
- Immediate replacement
- Full refund option
- Expedited processing
Coverage Includes
- Manufacturing defects
- Shipping damage
- Missing components
- Incorrect items shipped
Return Exceptions & Special Cases
Late Returns
Returns after 30 days may be accepted at our discretion:
- • Store credit instead of refund
- • 15% restocking fee may apply
- • Seasonal items may be denied
- • Contact customer service first
Partial Returns
Returning part of a set or bundle:
- • Pro-rated refund amount
- • Bundle discount may be lost
- • Gift with purchase must be returned
- • Contact us for calculation
VIP Clients: Our loyalty program members enjoy extended return windows, free return shipping for international orders, and dedicated return specialists. Learn about our loyalty program.
Need Help With Your Return?
Our returns specialists are here to ensure your experience is seamless and satisfactory. Contact us for personalized assistance.