FAQs

To place an order:

1. Browse our collections and select your desired items
2. Choose your size and color, then click "Add to Bag"
3. Review your bag and proceed to checkout
4. Enter your shipping and billing information
5. Select your preferred shipping method
6. Complete your payment and receive order confirmation

Order modifications are possible within a limited time frame:

• Within 1 hour: You can cancel or modify your order directly from your account
• After 1 hour: Contact our customer service team immediately at +1 (555) 123-LUXURY
• Once shipped: Orders cannot be modified, but you can return items upon delivery

Yes, we offer price adjustments within 14 days of your purchase date:

• Contact customer service with your order number
• Provide details of the price reduction
• Adjustment will be refunded to your original payment method
• Exclusions apply to clearance items and special promotions

To apply a promotion code:

1. Add items to your shopping bag
2. Proceed to checkout
3. Look for the "Promo Code" field in the order summary
4. Enter your code and click "Apply"
5. The discount will be reflected in your order total

Note: Only one promo code can be used per order. Some restrictions may apply.

We offer three main shipping options:

You can track your order in several ways:

• Email: Tracking information is sent via email once your order ships
• Account: Log into your F&S account and view order history
• Tracking Tool: Use our online tracking tool with your order number
• Carrier: Use the tracking number provided with your shipping confirmation

Yes, we ship to over 100 countries worldwide. International shipping features:

• DHL Express international shipping
• Customs and duties calculated at checkout
• Fully tracked and insured delivery
• Delivery times vary by destination (typically 3-10 business days)
• Signature required for all international deliveries

Some restrictions may apply based on local import regulations.

If your package shows as delivered but you haven't received it:

1. Check with household members or neighbors
2. Look around your property for safe delivery locations
3. Contact the shipping carrier with your tracking number
4. If still missing, contact our customer service within 48 hours
5. We'll initiate an investigation and assist with resolution

Our return policy is designed for your convenience:

• 30-day return window from delivery date
• Free return shipping for domestic orders
• Items must be unworn, unwashed, with original tags
• Original packaging and documentation must be included
• Refunds processed to original payment method
• Exchanges available for size and color changes

Refund processing times vary by method:

The timeline begins once we receive and inspect your returned items. You'll receive email confirmation at each step.

For health, safety, and luxury preservation, these items are final sale:

We offer several ways to find your perfect fit:

• Size Guides: Each product page includes detailed size charts with measurements
• Virtual Fitting: Use our virtual fitting tool on select items
• Customer Reviews: Read size feedback from other customers
• Personal Styling: Schedule a free virtual consultation with our stylists
• Easy Returns: Free returns if the size doesn't work for you

Absolutely. We guarantee:

• 100% Authenticity: All items are sourced directly from brand partners
• Official Distribution: We are authorized retailers for all our brands
• Quality Assurance: Every item undergoes rigorous authentication
• Full Documentation: Includes authenticity cards, serial numbers, and original packaging
• Lifetime Authentication: Free authentication service for items purchased from us

Yes, comprehensive care instructions are provided:

• Product Tags: Each item includes detailed care labels
• Digital Guide: Access our online luxury care guide
• Professional Care: Recommendations for specialized cleaning services
• Storage Tips: Proper storage techniques for luxury items
• Care Products: Recommended cleaning and maintenance products

You can also contact our care specialists for personalized advice on maintaining your luxury items.